Knowledge Management and Smart chatbots for a human-like experience

What is Chatbot? A chatbot is a software used by Customer Service Centers to handle complaints and inquiries. They can imitate a natural language discussion (or chat) with a user via messaging apps, websites, mobile apps, or the telephone. Chatbots are efficient in handling mundane requests at a large scale which might take a lot […]

source https://www.techiexpert.com/knowledge-management-and-smart-chatbots-for-a-human-like-experience/

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