How Knowledge Management Can Transform Your Customer Experience

A great Customer Experience requires the correct knowledge at each point of the customer journey. Knowledge Management has functions that not only provide answers to documented questions but can also be configured to identify where the most likely follow-up questions are to be asked during the customer’s journey. Knowledge management gives agents access to all […]

source https://www.techiexpert.com/how-knowledge-management-can-transform-your-customer-experience/

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